Thank you for choosing Abera. If something is not right with your order, we will fix it — here is exactly how.

30-day returns

You have 30 days after receiving your item to request a return. Email aberabeauty2011@gmail.com with your order number and we will reply within 24 hours with instructions.

Approved returns are sent to:
Abera — Returns
11460 Pagemill Road, Dallas, TX 75243, United States

Please include your order number inside the package, and do not ship anything back before contacting us.

Defective or damaged items

We will send a replacement at no extra cost or issue a full refund, whichever you prefer. Refunds go back to the original payment method used for the order.

Please email us within 30 days of delivery and include photos of the affected product, along with the QR code or shipping label on the package. Photos taken in good natural light help us process the claim faster. JPG or PDF both work.

Lost, missing or late parcels

Order has not arrived: if your order has not reached you within 15 days of being placed, email us and we will issue a refund or send a replacement.

Package returned to sender: if the courier returns a package to us, we will reship it to your address free of charge.

Late or missing refunds: first check your bank account, then allow 3–5 business days for the refund to appear. If it still has not arrived, email us and we will trace it.

Items we cannot accept

Gift cards are not returnable.

Contact

HVNet Group (trading as Abera)
Registered address: 255 Bình Lợi, P.13, Bình Thạnh, Ho Chi Minh City, Vietnam
Returns address: 11460 Pagemill Road, Dallas, TX 75243, United States
Email: aberabeauty2011@gmail.com — every message answered within 24 hours.