Shipping & Delivery
All orders are picked, packed and shipped from our fulfillment warehouse at 11460 Pagemill Road, Dallas, TX 75243. We currently ship within the United States only.
Processing and delivery times
Orders begin processing as soon as they are placed, with a processing time of up to 1 business day before shipping.
Tracking numbers are emailed to you automatically 2–5 business days after processing. If your tracking status has not updated within about 3 days after that window, email us at aberabeauty2011@gmail.com and we will chase it for you. Every message is answered within 24 hours.
Getting your address right
We want your order to arrive on time, and the most common cause of delay is an incomplete address. Please double-check:
- Apartment, building, flat or unit number is included
- House number is included, not just the street name
- ZIP code matches the city
- Your phone number is correct, so the carrier can reach you
If you need to correct an address, email us within 24 hours of ordering and we can usually update it before the order ships.
If your parcel is delayed
Contact your local post office first — USPS can be reached at 1-800-275-8777. If that does not resolve it, email us and we will take it from there.
Lost or stolen packages
If your order is lost in transit, or marked delivered but missing, email us. We will reship the package to your address free of charge, once per order.
Packages returned to sender
If the courier returns a package to us, we will reship it to your provided address at no extra cost.
Contact
Abera is a brand operated by HVNet Group, 255 Binh Loi, Ward 13, Binh Thanh District, Ho Chi Minh City, Vietnam.
US fulfillment and returns: 11460 Pagemill Road, Dallas, TX 75243, United States
Email: aberabeauty2011@gmail.com